FREQUENTLY ASKED QUESTIONS

HOW DOES AN HEIRLOOM LA DROP-OFF WORK?

All menu items are packaged and provided ready-to-eat in parchment-lined aluminum tins.  Menu items are available in a variety of sizes to fit your guest count.

 

WHAT IS INCLUDED IN A DROP-OFF?

Disposable serving utensils, kraft paper table covering, menu labels, and set-up are included at no additional charge.  Disposable chafing dishes (food warmers) and compostable guest plate/utensil/napkin bundles can be provided for an additional charge.

 

WHO DELIVERS MY ORDER?

Our in-house, trained drivers deliver each order. We allot 30 minutes onsite to set up a simple buffet presentation in our packaging. Since our drivers are on tight schedules, we must cap their time at 30 minutes.

Pro Tip: re-plating your drop-off order is easy! Grab all four corners of the parchment paper, lift the food out of the aluminum tin, and place your dish onto a different platter.

You can get an idea of what our drop-off set-up looks like in THIS VIDEO.

 

PICK-UP SERVICE

Skip the delivery fee and order a pick-up! Our team will call you 30 minutes prior to your scheduled arrival time to confirm your ETA. Park in front of our kitchen upon arrival and we will load your order into your vehicle. Be sure to have enough space in your vehicle for all menu items to lie flat.  We do not recommend stacking trays.

 

2-BUSINESS DAY ORDER DEADLINE

For both Drop-Off and Pick-Up orders.

 

$1,000 ORDER MINIMUM FOR DROP-OFFS

We offer deliveries departing our kitchen between the hours of 6:00am - 3:00 pm Monday thru Saturday. Our delivery rates begin at $200 for the first ten miles from our address. Each additional mile thereafter is priced at $5 per mile, up to a maximum delivery radius of 50 miles. Please contact our office for additional information if your delivery location is outside of our 50-mile maximum delivery radius. Please place separate delivery orders if you require multiple deliveries in one day.

 

$500 ORDER MINIMUM FOR PICK-UPS

We offer Pick-Ups 6:00 am - 3:00 pm Monday thru Saturday. Please place separate Pick-Up orders if you require multiple Pick-Ups in one day.

 

25% SMALL ORDER SURCHARGE

All Pick-Up orders under $999.99 before tax are subject to a 25% small order surcharge.


CANCELLATIONS

Because we must schedule and prep food per order, we are unable to refund or credit any order once payment has been made. If you should need, we are happy to coordinate the donation of your order to one of our non-profit partners.

 

SUBSTITUTIONS

We are a seasonal kitchen that supports small farmers. At times, we may make ingredient substitutions without notice. We promise they will be the best quality.

 

BLACKOUT DATES

Please be aware of blackout dates when placing your order. Dates that are unavailable on the calendar are dates for which we cannot accommodate additional orders. Please ensure the date for which you are ordering is correct. We are unable to adjust your order date once your order has been placed.

FULL-SERVICE CATERING EVENTS

Looking for something more than a Drop-Off or Pick-Up? Please email info@heirloomla.com with all of your event's information, or complete our inquiry form.

 

GIFT CARDS

We offer gift cards that can be redeemed here for online ordering.

 

THANK YOU FOR YOUR SUPPORT

Many of our team have families, and they rely on their work and benefits that our company provides. Every order matters to us and is a bridge to keep us going. We humbly appreciate you choosing us for your food needs.